ROI Benchmark Framework™: Measuring Technology Value with Precision
What are digital banking platforms ? How many of you can remember when you visited your bank physically? We now do most of our banking activities on our mobile devices or PCs. What we are doing is described as Digital Banking, where traditional banking services are digitized. Note that it is digital banking and not mobile banking. Because Mobile Banking is just one type of digital banking. The types of digital banking are: 1. Online banking: This is your traditional banking that swaps the physical location for the bank’s website. It allows the users to perform traditional banking activities like checking balance, transferring funds, and paying bills. 2. Mobile banking: This is the ubiquitous type that allows users to perform banking activities through smartphone apps. 3. Neobanks: These are digital-first banking platforms with little or no branch presence. Some well-known neo bank...